Reviews / Testimonials

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David K.
Comments: Thank you for providing excellent service! I had contacted your company via phone to be sure the part I was ordering was in stock. The part arrived within a few days after I placed my order and, when installed, worked perfectly!
The initial reason I ordered from you is because your prices were the lowest and shipping was free. Most of your competitors charged much more for the same part AND had shipping charges around $20. I will certainly keep your company in mind for any future purchases.

Brion F.
Comments: is a company that stands behind the products they sell. If something is wrong with a product, they will work through the issue to resolve it. I respect that about a company. I purchased a Kingsman free-standing gas fireplace and it arrived with an issue that could be fixed. Sean, with took the time to work with me to send the defective product back and have a new one sent. I am happy to have received my new stove in time for the cold weather! Thank you!

Comments: thank you , my stove did come with the SAIA trucker. he was very nice and pulled it down my steep old driveway with his manual pallet jack. every thing looks good. thank you again. our local stores don't sell drolet. I wanted a good north american made stove.

Brandon P.
Comments: I could not be more pleased with my experience with!
Had a blower fan fail on me, and I was easily able to find the blower on their site, ordered it, and it arrived promptly.
Additionally, I messed up on my end when signing up for an account, so I could not track the item. I called, talked to a real person, and they were extremely helpful and pleasant.
Thanks Wood Stove Pro's!

Scott C.
Comments: Simply put Woodstove Pro has the best prices to go along with outstanding customer service. One call to Sean and I knew that I was ordering from Woodstove Pro. Sean and the company did not disappoint. Fast shipping, great response time. I highly recommend them!

Mike K.
Comments: We submitted a large order for pellet stove pipe and fittings for our new pellet stove. The order was shipped within 48hours and arrived with some of the items damaged. Emailed Sean and he followed up within 24hours to ship replacement items for the damaged items at no charge. Customer service is excellent and Sean is a great representative providing immediate feedback on both technical and customer service issues. Highly recommend Woodstovepro .

Paul d.
Comments: I found WoodStovePro after searching through big box store after big box store for a chimney pipe solution for a sauna. I could not ask for a better experience. I received really valuable and balanced advice and even after I had sent in my order I got a call within a few hours because I had included things I didn’t need. Fast shipping, great selection and incredible customer service.

Carlos P.
Comments: I reached out for an item to see if it was in stock to ship quickly for my project. Sean responded quickly and I inadvertently ordered the wrong part.
Sean reached out and confirmed the issue and pretty much corrected the order in order to get my things in time for my contractor.
Sean simply went above and beyond for me and I couldn't be more grateful. THANK YOU!!

Comments: Had all the parts I needed in one place, reasonable prices. Helped me to get my order right, and the parts arrived next day!

Jaigh & Jill
Comments: We purchased a complete 6” chimney and stove pipe system for our new wood stove from this company. They have the best prices and most complete inventory on the net. Sean, their customer service rep, is very helpful, polite and knowledgeable. The ordering process was easy and shipping was fast. You will not be disappointed. 100 A+ rating!

John M.
Comments: BY FAR the best prices and service on wood stove parts and SERVICE!
Sean proves that customer service is core concept at Woodstove Pro. He's the icing on the cake of great pricing.

Comments: Very pleased with the experience in buying my custom glass fireplace doors. They arrived in perfect condition and quicker than expected. Excellent communication and customer service!

Donn H.
Comments: Just a note. You did great on the order and getting it out.
Problem is Fedex. Last they heard of it the package was located in KERNERSVILLE, NC and according to the tracking number there is no date of delivery even estimated. You might want to switch to UPS, the rest of the parts I ordered from the East Coast, on the same day, already got here in Oregon via UPS. From my experience with Fedex in the past, this is their standard service, slow.
Otherwise, thanks for getting it out quickly, I guess we will install the chimney cap and tubing and wait for Fedex....

Richard C.
Comments: Top notch service and professionalism will recommend to any one needing hearth products .

Jeff M.
Comments: Thank you. Ordered a new control panel,fast shipping,best price on the web.

Robert S.
Comments: Sean. Thank you for your effort in getting my insert in a timely manner. I finished the install today and am watertight (hopefully). I still have to do the interior side and top but that looks straightforward. I will say that the term "flexible" is used loosely in describing the liner. That is some tough stuff to bend to do a 6" offset in 32" of height, but I didn't let it get the best of me. I will send some pics soon...again thanks so much for you time and effort. RS

Comments: Bought the Drolet HT2000 to replace an old Burning Log straight exhaust stove. First off, the delivery company was awesome to work with...very accommodating. I have only burned wood a couple of times to get the paint cure smell over with. This stove lights easy, has almost no smoke from the chimney and puts off some good heat in my 2100 sq ft 2 story house. I wish I bought a secondary burn stove years ago

Comments: The prices are impressive(350 dollars less than the competition, not including the free shipping). The customer service was excellent. The shipping company they used was perfect. I call that a trifecta. What more could you want?

Comments: very helpful with all the materials I wanted and needed, answered every question I had, as quick at shipping as I could of hoped for. Had to bookmark this site.....Thanks

Comments: Excellent service. I called with a product spec question and was answered promptly by a knowledgeable and competent person. I received the chimney products much quicker than expected. Only complaint would be the fact that the roof flashing piece was slightly bent at the edges, not a big deal. I can work with it.

Dale H.
Comments: Replacing my Duravent wood stove pipe after 26 years of use. There are zero holes in it, just want to be safe. Woodpro is a great company to buy wood heat products.

Carole C.
Comments: I purchased a gas fireplace from because the price was so much lower than my local dealer. I called and was given excellent technical advice in determining the components I would need to order. The order arrived quickly. An issue did arise as a result of a warehouse error and I wondered if I was going to regret buying online verses buying locally. Sean (at Woodstovepro) was there for us and acted as our advocate, resolving the issue quickly and completely to our satisfaction. If you are having any doubts about ordering online from this company, put those fears aside.

Peter G.
Comments: Ordered vent pipe received items promptly, pleasure doing business with you

steve m.
Comments: Great products at a great price and fast service and shipping... would recommend to friends and family to buy with confidence... Thanks Steve

Thomas W.
Comments: Delivered as stated Will use in the future! Lets do it again!!! TOM

Kathleen F.
Comments: I could not be happier with my purchase.
Delivery was fast and you offered the best price I could find.
And very happy with the fireplace. It went together easily, is very solid and very nice looking.

Matthew A. F.
Comments: I was in a panic, scouring the web for information on the chimney installation for my wood stove. I could not find a vendor with the full line of hardware I needed made by the same manufacturer. I then found your site and obtained all the information I needed and all the components made by Metal- Fab. To top it off, the final price was WAY lower than other sources and you offered free shipping. I placed the order and received all the parts within one week. The parts arrived 100% damage free. I'm pleased!!

Robert C.
Comments: Pleasant and fast, knew about products ordered and time frame.
Thanks again Shawn

Tim P.
Comments: Just a quick "Thank-You" for the excellent quality and service! We could not be happier with our new Fire Chief furnace!!

John P W.
Comments: What a pleasure!I received exactly what I ordered in a timely manor and a great price...I would not hesitate to do it again and would recommend you to friends

Comments: Our order arrived the next day after we ordered it. Fantastic service!! Thank-you.

John S.
Comments: After studying your website, and familiarizing myself with your products, I called and spoke to Sean. He answered all my questions and added a few comments that I had overlooked. The responsiveness and professionalism was top notch! It could not be improved upon. Thank You, Sean.

Comments: WOW !!!!! I ordered the parts on Tuesday and they arrived Friday morning. Super fast response and shipping time. Excellent company to order from. Will do business again. Thanks!!!!

Comments: Dealing with Sean was great. He went the extra mile answering my questions and the discount over the competition blew me away. I will tell my friends where the best place to do business is. The guys at said you were the best and they were right. Thanks again.......

Comments: This is the first feedback I have ever completed in my life...but I must say this is well deserved...Ordered a complete chimney for a woodstove. Everything came as advertised and much quicker than expected. Salesperson was correct in everything he told me and installation (my first) went smoothly and flawlessly do to the salesman's help. Thank you! Nice to speak with intelligent people who know their products.

Bruce F.
Comments: Great company and service. I made a mistake on my first order, and Sean was very helpful on correcting it. Also, he went out of his way to call me, as one item spec'd was a 2 week shipping time vs. a 2 day shipping time, so he called me to confirm that I wanted the slower item. I didn't. You don't see service like that ever these days.

Comments: The price was right, the stove was exactly what I wanted, and the shipping was fast. An EXCELLENT job!!!!!!!!!!!!!!

Comments: evertyhing went smooth and easy

Comments: I could not find a better price,so you get my business.....

David W.
Comments: Simple and easy to order. The products had good pictures and I knew what I was ordering. Keep up the good work and I will order from you again in the future.

Comments: Tech service was very helpful and on a Saturday. Order took about a week longer than original estimate but it had to be shipped from manufacturer and I was updated when I emailed to ask status of order. Pipes arrived undamaged and have been installed. They seem to work well, low/minimum usage to date. And price was great. I would order from you again.

Comments: I just received my pellet stove vent kit (3/4VP-25IK Selkirk 4'') via BAX Global and I would like to say the whole experince has been great! The vent kit is made of good quality materials and fabricated to a high standard, delivery was smooth and professional, and it took only a week to recieve my item from start to finish. I would highly recommend your company to anyone who is in need fireplace accessories.

terry a. m.
Comments: I have been very pleased with the service and updates on my order so far. service has been prompt and have kept me well informed as to the status of my order.

Comments: This was my first time using your company and web site to place an order. You do have the best price on the product I was in need of and the ordering process was very easy and quick to complete. I look forward to a receiving my item in a timely manner.

Comments: Amazing fast service, and the best price I found online for this item. Thanks for a great buying experience.

Comments: My experience with your company was great. I ordered some chimney pieces and they arrived within a couple of days. Your prices were the best out there.

bob j.
Comments: Excellent shopping experience, good website. Called Sean to make sure I was on the "right track" he couldn't have been more responsive and helpful.
Very competitive pricing.

Comments: What a great buy.These people are very good to work with.Thanks again for a great buy!!!

Comments: I was able to find what I wanted fast and easy, plus the no shipping cost is awesome.

Comments: I recently ordered an item from you, after having done a fair amount of comparison shopping. You had the absolute best price, free shipping, & excellent customer service - very quick response to my inquiries. Quite honestly, I prefer buying locally. But when doing so does not make any sense, because of the three reasons mentioned above, you will be my first source for my wood stove related items.

James S.
Comments: I'm VERY pleased with this purchase. The price was the best of everyone, the shipping was included, and the product arrived quickly. I'm very impressed! Thank you for your way of doing business.

William H. A.
Comments: I found your site while looking for repair parts on the internet. It took two tries to place the order (but it was during the holidays when things get more hectic). Once placed my order was promptly filled and delivered in good condition. I have not installed the part yet but I anticipate no problems.
I will definitely call you if I need future help.
Thanks for the service.

William T.
Comments: Excellent selection !! I'm impressed. Excellent website for ordering. Good prices and free shipping. Up front lead times. What more could you ask for?

Donell N.
Comments: Hello,
I am very happy with the great fast service from your company. Your people are friendly and helpful. I look forward to receiving my wood stove soon. Thank you,
Donell N.

Comments: great website will be back when finances get a little better. Hate to miss tax credit

Sarah P.
Comments: Outstanding service. Excellent help and advice on products, installation and much more. The guidance offered and the sincerity and genuine care with which it is given, is and has been greatly appreciated by us.

Comments: Awesome service, best price and fast shipping. Thanks!

robert d.
Comments: i purchered my fc500e furnace and after installing it as a central furnace i am very impresed . i've always burned wood but in a radent stove and it never heated the home evenely. this furnace heates our 1700 sq. ft. home at an even 72 degrees anywhere in the home. i highly recomend this furnace to everyone. i was even very impressed with your delivery system. fast and free. it's been in the single digets outside as i'm writing to you and this furnace has had no problem keeping us at a cosy 72

Barbara S.
Comments: I am very Happy with the Service from your Company..

dean l.
Comments: Sean is the best. He helped walk me through step by step on the purchase of the pipe without seeing exactly what I needed and we almost nailed it. He is very friendly and professional. The price on the stove was very reasonable and exactly as advertised.I definitly would buy from you again and will recomend anyone who is looking for a hearth product to you.Thank you for you excellent service and thank you Sean for your professional help.

Dennis H.
Comments: Great transaction. Quick friendly service before the purchase to assure that ordering correct doors for prefabricated fireplace. Received fireplace door and accessories as described on time and packaged very well for shipment. VERY competitive priceing. Have had only one experience with you but with as well as everything went have recommended to many and would definitely do business with again if and when the need arises. Thank you again for your fast friendly service.

jeremy d.
Comments: Hi, Just wanted to say that I received my order the other day and am very happy with my purchase. Not only were you the cheapest around, the order processed very quickly! I will definitely be coming back for my next hearth related purchases! Thanks a million!